INTRODUCTION
These terms of use governs your purchases from, and your use of, the www.manumuna.com website and forms a contract between you and Manù Muná, Italian company based in Italy, registration number 15328731003.
By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site. The products sold on the Website are available just for those users qualified as “consumer”. The offer and sale through the Website is carried out by Manù Maná in accordance with the following Terms and Conditions and in conformity with the Consumer Right Directive n.2011/83/EU and the applicable National Law.
CONFIRMATION
The costumer selects the Products, and forward the order to the Manù Muná. By doing so, the costumer agrees to be bound by the following Terms and Conditions. At the same time the costumer proceeds with the payment, in compliance with the instructions on the Website.The contract is concluded once the Manù Muná receives the order together with the payment and provides the costumer with a confirmation of the order via e-mail.It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.
PAYMENT Methods
The costumer shall pay the Products and all the related costs (i.e. shipping costs) in Euro by PayPal or bank transfer . The shipping will take place within 7 days from the payment confirmation.
PROMO CODES
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honoured.
TAXES
All prices shown on the Manù Muná website, www.manumuna.com, are including VAT, in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside the EU, please note that the VAT is removed at the checkout or earlier depending on which country the product will be delivered to.
Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Manù Muná has no control over these charges and, since these charges are different for different countries, Manù Muná cannot predict their amount. Manù Muná advises you to contact your local customs office for further information.
ORDERING
Orders made in another person’s name without the person’s consent, will be reported to the authorities. Manù Muná holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Manù Muná to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Manù Muná in order to get an address to send the goods to. Return shipping is paid by Manù Muná. If you live in a geographical area where the national postal service does not offer returns, the customer may be obliged to pay for the return shipping. If an item is damaged during transport, Manù Muná should be contacted within 2 days for information about compensation.
PERSONAL INFORMATION
When shopping with Manù Muná we will save some of your data to fulfill your purchase. Manù Muná treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Manù Muná may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies in the Privacy Policy.
PRODUCT INFORMATION
All the Products on the Website are original and branded Manù Muná.The Products characteristics are outlined on the Website for each and every item. Colors may differ due to the internet browser or the computer monitor. All the products sold on the Website come with a tag and brand label.Manù Muná has the right to adjust prices, add additional cost change product assortment and related information without notice. The purpose with product images and information texts made available by Manù Muná is to reflect the products as much as possible. While we try to ensure that all content on this website are accurate, errors may occur
DELIVERY AND CANCELLATIONS
Manù Muná ships worldwide. Deliveries are made in cooperation with DHL Express partner. Deliveries are carried out from Monday to Friday during office hours. The costumer is kindly asked to choose a secure delivery address and to provide the Vendor with a valid telephone number. Manù Muná does not deliver to P.O. Boxes.The shipping costs are calculated and paid by the costumer during the order process.You have the right to cancel purchases and return delivered goods by contacting Manù Muná, provided the goods in the same condition as when you received them. However, the customer is responsible for the risk for transporting the returned goods to Manù Muná.
In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Manù Muná by email. If a product has been discontinued Manù Muná has the right to cancel the purchase and refund the paid amount to the customer. Manù Muná will notify the customer of a replacement or equivalent products if available.
COMPLAINTS TERMS
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 7 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to Manù Muná important that the product is packaged in such a way that it cannot be damaged during transit. Manù Muná has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Manù Muná will send the product back to the customer.
LIABILITY
Manù Muná responsibility for errors in connection to delivery is limited to existing conditions of sale. Manù Muná bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Manù Muná. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Manù Muná.
USER CONTENT
The www.manumuna.com website may include user generated content, for example social media applications. Manù Muná does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Manù Muná property until full payment is made.
FRAUD
All frauds are reported to the authorities and Manù Muná reserves the right to cancel the purchase if any suspicion is raised.
TERMINATION
Manù Muná reserves the right to terminate your account and/or your use of the www.manumuna.com website at its sole discretion. For example, if Manù Muná suspects that you have breached this terms of use. Such termination can be made without prior notice.
AMENDMENTS
Manù Muná may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Manù Muná. You should therefore periodically visit this page to review the then current terms to which you are bound.
These terms of use were updated 10/08/2019.